Trainer Academy|by trainers for trainers!

Who is the best trainer in the world?

You only have to look in the mirror to find the best trainer

When somebody asks this question, for sure a couple of names will pop into your head: maybe the people that have published a couple of books; your boss; a co-worker or even a friend of yours.
OK!
Those are all possibilities and of course make sense, but did you ever think that it could be you?
Yep!
Maybe you do not have that many years of experience behind you or the other way around, you have lots of experience but nobody knows your name. Sometimes, to be the best, it isn’t necessary to have either of these aspects because to do our work properly we need passion, therefore:
The best trainer in the world is the one that has fun doing what they love.
We need to grasp the meaning of this because if we just read it, we might think of “having a party with the animals” or “partying like an animal”, which is worse, and believe me, that’s not what it is about!
To make it clear I should start from the basics:
Humility
To succeed in any field, being humble creates an opportunity for understanding. By not just reacting to uncomfortable situations or lack of progress, it enables you to listen and be open to different options, gaining new perspectives from others. It gives you the opportunity to improve yourself, enhancing communications with your co-workers and therefore being able to maintain the highest standards for the animals under your care.
Ego is not a tool that is useful to our work, but a Smile, definitely - YES!
Being humble is a premier quality in interacting with co-workers and it is a core competency in working with animals.
Do these phrases sound familiar:
“My dolphin is too lazy today!”
“My sea lion is not paying attention at all!”
“My dolphin did not want to come out from the holding pen!”

It is at this point that we need to be humble. To admit that, actually, it is not the animals that are failing, it is we the trainers who are failing the animals because we are no longer providing them with the right communications, stimuli or even the tools to motivate them so that they can reach the proper criteria.
We might even say:
“There are no difficult animals only stubborn trainers!”
Each animal has their own likes, dislikes and has different moods as well. There is no difference between a young calf and an animal with years of experience in training. We need to understand the scenario and read the body language at that given moment, to understand what is going on.
Not having a clue as to what would happen and pushing an animal to do certain behaviours or reach a criteria can become frustrating and therefore, removes any element of fun, with the result that your animal will fail as many times as you ask for the Sd or whatever you are working on.
• Observe the scenario, including peripherals.
• Read the body language, what is the animal showing you,
• Work with a variety of reinforcement schedules and use different stimuli to lead the session to success.

Mom and calf Dolphin Discovery Cozumel

For instance:
I was working in Dolphin Discovery, Riviera Maya, Mexico and I had under my charge a female dolphin named Venus (12 years old) and she just had a baby, Audry (3 months old). At that time she was in a holding pen big enough to hold another female, Athena (15 years old), and her calf, Frida (3 months old).
Venus, who had many years of training at that time, was really fun and even easy; she could learn a new behaviour in a really short period of time. I must say at this point that she had fantastic trainers before me who had worked with her in a really positive way all the time, therefore TRUST was a main component of the relationship with her.
The facility was undergoing a few changes and a new holding pen was being built specifically as a maternity pen. Once the maternity pen was completed we needed to move all four animals into their new home.
A plan was made and everything went really smoothly, each mother did their work in bringing their calves through the gates with them. Edgar Urbina was in charge of this operation and during the whole process everything was perfect; fast, clean and smooth!
Once we had the dolphins in their new home we were ready to do the first session on the submerged platform. Venus was already aware of this stimulus and would not be a problem at all, that’s what I thought!
Starting with myself on the platform, asking for station, Venus was cruising twenty feet away from me and only occasionally peeking at me.
Having this scenario, I had decided to bring a target pole to motivate her to come and also did a couple of hand slaps on the surface of the water. No response from her, not even one foot closer and, of course, having my boss standing behind me, this was not exactly what I was expecting!
Throwing fish to her or swimming out of the platform was not the proper plan to follow, Venus was experienced and doing that would be taking too many steps backwards - that was my thought-
Having this on my mind, I clearly remember Edgar’s voice telling me:
- Remember, you should do all sessions positively. Look at the scenario, which is new, and use a continuous schedule of reinforcements, with good and nice approximations, and you will have success. Swim out for her!

And YES! It worked as if by magic!
I swam out, hand target right in front of her, a continuous schedule of reinforcements, swimming all the way back to the platform, and she came with me, no problem at all. As soon as we reached the platform, I gave her a jackpot and we finished the session on a positive note.
The next session in the new area with her was very smooth and easy, like she’d always done it.
Factors that may have caused this avoidance behaviour by Venus in the new area:
• New area, protecting the calf.
• Stress from the session before, gating.
Solution:
Work on trust with Venus by swimming towards her and using a continuous schedule of reinforcements, with small approximations, making the new area positive and safe for her, and therefore for her calf.
With Venus, in this particular case, Venus responded quickly due to her background training and her personality, but with another animal it might take a little longer but just as effective!
My point being that the best trainer in the world lives inside every trainer; it’s just a matter of understanding the path that you need to follow, according to the animal that you are working with. Maybe these points might give you a better understanding:
• Learn to read your animal’s body language.
• Beware of any changes in the scenario and make it work.
• Always work on positive approximations.
• Do not push, do understand the scenario instead.
• If something goes wrong, be cool and do not draw attention to it.
And most important of all: be humble at all times in order to see what you are doing wrong and next time, do it easy and make it clear for the animal, in a positive way, in order for them to succeed.
ABC of Animal Training will guide you to find the best trainer in the world inside yourself for sure.
And I would like to steal the phrase,
Happy Training!
That word means a lot if you really think about it.

Cheers Mates.

Happy Training!

Raul Novelo will never forget the first time that he saw a dolphin show, it was 1977 and he was eight years old when he visited the Miami Seaquarium. According to his mother, he stayed by the dolphin pool forever and might still be there if she hadn’t dragged him away!
In 1991 Raul graduated with a degree in Business Administration. In 1995 Raul was first hired at Via Delphi in X’caret Park and then went on to do an internship at Dolphin Quest, Bermuda.
Raul first found his career after he met Shelley and Mike Wood of Dolphin Discovery and ABC Animal Training during the regional IMATA conference in Mexico.
In 2002 Raul began his career with Dolphin Discovery Mexico and has extensive experience in British Virgin Islands working as Senior Trainer at both Dolphin Discovery location in Antigua and Anguilla and as Supervisor at both Dolphin Discovery locations in Tortola and Cayman.

Raul with dolphn calf at Dolphin Discovery Tortola

Yah man!

Arriving on the British Virgin Islands for the very first time was one of the best experiences that I have ever had. Having four dolphins in my charge for basic training and making them feel comfortable in their new environment was a learning opportunity every single day. Even though I am experienced with dolphins, this represented a big challenge for me.

Raul training a golden hand tamarin monkey Dolphin Discovery

Training was just a small part of the experience that helped me to sharpen my skills and to become the person and trainer that I am today.
What really taught me how to be a trainer was, on a daily basis, living in a new place, in a different culture, with a huge diversity of races, plus having no guacamole! Even though I have lived in many places in the world, the Caribbean at that time, was a different experience for me; it was way too laid back. For instance, the exasperating attitude of; “Don’t worry, yah man, tomorrow will be ready”, when you really needed it yesterday!
My point being, if you don’t open yourself up to new opportunities and learn from them, you will never be able to find a way to get the best out of the circumstances that you encounter. No matter what, without exception, you can always find something worthwhile to learn.
You must believe in yourself and your dreams. It’s really easy to say but once you have it in the forefront of your thoughts, things do turn out differently, and believe me - it’s true!
What is your goal in life and what are your dreams? For sure you must first have an idea, then follow it, fight for it and do not let any obstacle steer you away from it, even to the point of quitting. Focus on your dream and make it happen.
We are always going to crash into something that we don’t like, that makes us feel uncomfortable or perhaps even something worse. Yeah, that’s for sure!
If you reach a stage where you feel you are breaking down, thinking “that is enough” or, that you do not deserve it, this is going to take you nowhere. You will not be thinking clearly and all the possibilities of success will fade away, therefore:
“I got stuck and I cannot do it”, will become part of your life.
Putting this attitude into a training scenario, these would be your thoughts while you are doing your job with the animals that you love the most. This wouldn’t be fair to them because there is always a little spark of opportunity in front of you and with an understanding of the scenario, you will get it.
This is what ABC is about; never to have the attitude of being closed to any option or having one of failure. That it teaches the best way to understand animals’ needs and how to see them, improving the animals’ life within any single session and even how to apply it to your fellow mates, remember that little spark is always in front of you.
Putting it this way - use the right criteria, according to the right scenario, through positive reinforcements. And then you will reach the next step!
In my case – my “Yah man” experience really helped me to grow as a person and being a part of ABC has made everything easier and taught me how to communicate in a better way with both animals and humans.

Raul training a tail splash Dolphin Discovery Cayman

To grasp it was not easy but Dolphin Discovery is a great family that offers extensive support and listens to your concerns.
ABC is a part of Dolphin Discovery. I am proud to say that I am a member of Dolphin Discovery and I love every single moment of my experience, there are so many stories to tell and all of them have a smile in them…..
Jeez, I just got goosebumps!
Cheers heaps Mates! Raul

I’ve been training dolphins and other critters for some 18 years now and a few years back I was asked to stop working dolphin everyday and create an education course for our trainers at Dolphin Discovery. I must admit, my first answer was a polite ”no thanks”. Well turns out like most requests from your employers it wasn’t really a request. It was an order. I was totally bummed and wondered why I was being punished. If memory serves me correctly I even shed more than a few tears.

So I found myself I trading my wet suit for normal working clothes and, most horrific of all SHOES! I discovered the hard way that corporate type folks frown upon bare feet in the office. And as a side note I also discovered that daily trainer activities such as talking to yourself, singing, and yes, even dancing are also unacceptable office conduct. Go figure. It should be no surprise then that my tiny office eventually was located as far away from all the other office people as possible. That was all right by me.

Well, time past and I flung myself wholeheartedly into my new project, acquiring skills I never knew I needed, much less wanted. I learned movie editing software, camera angles, lighting and other such things needed for a successful DVD production. ABC of Animal Training was born. I also learned power point and refined public speaking skills and such for classroom seminars. Dolphin Discovery now has a state of the art in-house training program for its trainers. To my surprise I just recently began teaching these classes to the public,ABC Dolphin Trainer Academy, which is a 5-day hands on workshop with marine mammals.

Being a trainer is an evolutionary process. When your first start learning your humble and wide eyed and think only of yourself and how someday you too want to be that trainer, yeah, her, the one in the water, whistle in her mouth swimming with HER dolphin. Then you learn a few things, become cocky and all sure of yourself and think you were put on this earth by God almighty to train animals. If you stay in the business long enough that phase mercifully dies a miserable, painful death. You begin, slowly at first mind you, to actually listen to the dolphin, actually really see them for the first time. Once you acquire these new skills the dolphin teach you more than you ever thought possible. Humility returns and you realize after all it really isn’t about you, the trainer, it’s about the animals, the reason you became a trainer in the first place.

The most common question I get from trainers is “Shelley, don’t you miss the dolphins? This is the funny part. NO, I don’t. Let me try to explain.
So do I miss the dolphin? No, I don’t. My teaching allows me the ability to reach out and affect animal’s lives so they may live a happy, healthy life living under human care. Before I could only affect the animals directly under my supervision. But now, I’m blessed to have the opportunity to affect dolphin and other animals all over the world. This is what motivates me. To see a trainer ‘get it’ knowing full well the animal reaps all the benefit. So that’s my mission, that’s my goal, create happy trainers and happy dolphins. That’s what I call Happy Training!

Shelley

Shelley has been training dolphin, sea lions, and other animals since 1990. In 1994 she moved to Cancun Mexico where she played an intricate role in the development and opening of Dolphin Discovery. Her career with Dolphin Discovery has seen Shelley evolve from hands on animal trainer to her current position as Corporate Trainer Educator (CTE) for all Dolphin Discovery facilities. As CTE she is responsible for the development of curricula, courses, and guidelines used in Dolphin Discovery’s continuing trainer education program.

Shelley is also owner of ABC Training Systems a company dedicated to producing educational material about the humane training of animals. She is the author of ABC of Animal Training.